HASSLE FREE RETURNS
We hope you love what you’ve ordered. But if you are not 100% satisfied with your purchase, please return your order for a full refund, Munchkin.com credit, or exchange of the item cost within 60 days of the purchase date. Returns must be new, unused, in the original packaging, with original hang tags attached, and include all accessories, instruction guides and labels. Clothing items must be unworn. Domestic return shipping is free. The cost of the original shipping is not refundable.
This policy only applies to products that have been purchased on Munchkin.com. Products purchased from other retail outlets must be returned to the original place of purchase. Please refer to the retailer’s return policy for full instructions.
Please note that we are only able to refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping your exchange. The return/exchange value is determined by the last retail price of the item.
Returns and Exchanges can be accepted by any of the following methods:
RETURN ITEM WITH PROVIDED RETURN FORM
- Complete the Return Form (state reason for return/exchange)
- Place the Return Form with the item(s) being returned into box, seal box and affix Return Label (provided with Return Form) onto box
- Drop off at your nearest UPS store
Please note that all orders and returns can be viewed and tracked in your "Account."
RETURN ITEM VIA PHONE OR EMAIL
Our Consumer Satisfaction Team is happy to help live. Please contact them via phone or email for assistance.
Once your item is returned, we will either exchange the item (per your selection), issue a credit (to your credit card) or give you Munchkin.com credit. If your selection is no longer available, we will issue a credit. If a credit is issued, we will credit the original payment account for the item’s purchase price, including tax (if applicable), but excluding the original shipping charge. Please allow 2 – 4 weeks for the credit to appear in your account.
If returning for Munchkin.com credit, we will issue a credit code to use on Munchkin.com, via email.
Returns will be processed between 5-10 business days.
DAMAGED OR DEFECTIVE ITEMS
If your items are received damaged or defective please follow the steps outlined in the Hassle Free Return Policy and indicate if you would like a refund, replacement item, Munchkin.com credit or exchange.
- If you request a refund, the original shipping cost will be refunded in addition to the cost of the item and sales tax (if applicable).
- If you request a replacement item, it will be shipped to you without any additional charges.
- If you request a Munchkin.com credit, you will need to return the purchased items and Munchkin, Inc. will issue a credit code, once the item is received, to use on Munchkin.com.
- If you request an exchange, please return the items you wish to exchange and place a new order.
Munchkin, Inc. reserves the right, at its sole discretion, to change, modify, add or remove portions of this Return and Shipping policy, at any time. It is your responsibility to check this Return and Shipping policy periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes.
Learn more about the Nursery Fresh® Money Back Guarantee